Data protection

Data protection

The ROCKALU, ARKANE, APOLLO, and WARNFRANCE brands are managed by Starter.

Regardless of the brand you choose, you will benefit from the same high standards, service and reliability. Order management and invoicing are handled by Starter, whose name may appear on your official documents.

At STARTER, we are committed to respecting the confidentiality of your personal data and protecting your privacy.

In accordance with the General Data Protection Regulation (GDPR), this policy informs you about how we collect, use, and protect your personal data, as well as your rights as a user.

Last update: January 2025

1. Data controller

The controller of the personal data collected on this site is:
STARTER
Head office: 5 avenue du Vert Galant, 95310 Saint Ouen l'Aumône, France. Contact
email: sales@startersystems.com

2. Collection of personal data

We collect personal data when you interact with our site, including when you place an order, subscribe to our newsletter, or contact us for additional information. The types of data collected include, but are not limited to:

  • Personal identifiers: Last name, first name, email address, phone number.
  • Delivery and billing information: Billing address, delivery address.
  • Payment data: Information relating to the payment method used (encrypted credit card number or bank details via secure payment providers).
  • Order history: Products ordered, amount, date of purchase.

This data is collected to enable the processing of your orders, customer relationship management, and the improvement of our services.

3. Purposes of data processing

The personal data collected is used for the following purposes:

  • Order fulfillment: Processing, shipping, and tracking of deliveries, management of returns and complaints.
  • Customer communication: Responding to your requests for information, informing you about the status of your orders, sending you confirmations or updates.
  • Marketing: If you have consented to receive our communications, we will send you newsletters, special offers, and information about our products.
  • Service improvement: Analyzing your purchasing behavior to improve our website and product offering.

The legal basis for this processing is primarily the performance of the contract between you and STARTER (Article6.1.b of the GDPR) or, in some cases, your consent (Article6.1.a of the GDPR).

4. Your rights regarding personal data

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access: You have the right to request access to the personal data we hold about you.
  • Right to rectification: You can request that inaccurate or incomplete data be corrected or completed.
  • Right to erasure (right to be forgotten): You may request the deletion of your personal data under certain conditions.
  • Right to portability: You may request the transfer of your personal data in a structured, commonly used, and machine-readable format.
  • Right to restriction of processing: You may request that we restrict the use of your personal data.
  • Right to object: You may object to the use of your data for commercial prospecting purposes or for other legitimate reasons.

You can exercise these rights by contacting us at the following address: sales@startersystems.com or by mail at the following address: 5 avenue du Vert Galant, 95310 Saint Ouen l'Aumône, France.

We undertake to respond to your request within one month, except in special circumstances that may require a longer period.

5. Managing your data via "My Account"

In the "My Account" tab on our website, you can manage your personal data yourself. More specifically:

  • Export your data: At any time, you can click on "Export my data" to automatically download a copy of your personal data in PDF or CSV format. This feature allows you to retrieve all the information you have provided to us.
  • Modify your personal information: You can directly modify your personal information (name, email address, delivery address, etc.) via the "My personal data" page.
  • Delete your account: If you wish, you can request the deletion of your account at any time via the contact form.

For any specific requests regarding the correction or deletion of your data, please do not hesitate to contact us via our contact form. We will process your request as soon as possible.

6. Personal data security

We implement appropriate technical and organizational measures to protect your personal data against any form of unauthorized or unlawful processing, as well as against accidental loss, destruction, or damage. All sensitive data, such as payment information, is transmitted via secure connections using SSL (Secure Socket Layer) protocol.

7. Retention of personal data

We retain your personal data for as long as necessary to perform the services or until you exercise your right to erasure. Data may be retained for longer if we are required to do so by legal obligations (tax or accounting).

8. Cookies and similar technologies

We use cookies to improve your browsing experience and personalize the content of our site. When you first visit our site, we ask for your consent to use these cookies. You can manage your cookie preferences at any time.

In the "My Account" tab, you will find a "Cookies" section that allows you to revoke your consent to cookies or change your preferences. If you choose to revoke your consent, we will no longer collect cookies for tracking or advertising purposes, although some features of the site may be limited.

9. Changes to this data protection policy

We reserve the right to change this data protection policy at any time. In the event of a substantial change, we will notify you by email or by a notification on our site. The changes will take effect as soon as they are published.

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