Data protection

Data Protection Policy

At STARTER, we are committed to respecting the confidentiality of your personal data and protecting your privacy. In accordance with the General Data Protection Regulation (GDPR), this policy informs you about how we collect, use, and protect your personal data, as well as your rights as a user.

Last updated: January 2025

1. Data Controller

The data controller for personal data collected on this site is:
STARTER:
Head office: 5 avenue du Vert Galant, 95310 Saint Ouen l'Aumône, France.
Contact email: sales@startersystems.com

2. Collection of Personal Data

We collect personal data when you interact with our site, including when you place an order, subscribe to our newsletter, or contact us for further information. The types of data we collect include, but are not limited to:

  • Personal identifiers: Name, surname, email address, phone number.
  • Delivery and billing information: Billing address, shipping address.
  • Payment data: Information related to the payment method used (encrypted credit card number or banking information via secure payment providers).
  • Order history: Ordered products, amount, purchase date.

This data is collected to process your orders, manage the customer relationship, and improve our services.

3. Purposes of Data Processing

The personal data we collect is used for the following purposes:

  • Order execution: Processing, shipping, and tracking deliveries, managing returns and claims.
  • Communication with the customer: Responding to your requests for information, informing you about the status of your orders, sending confirmations or updates.
  • Marketing: If you have consented to receive our communications, we will send you newsletters, special offers, and product information.
  • Service improvement: Analyzing your purchasing behaviors to improve our website and product offering.

The legal basis for these processes is primarily the performance of the contract between you and STARTER (Article 6.1.b of the GDPR) or, in some cases, your consent (Article 6.1.a of the GDPR).

4. Your Rights Regarding Personal Data

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: You have the right to request access to the personal data we hold about you.
  • Right to rectification: You may request to correct or complete inaccurate or incomplete data.
  • Right to erasure (right to be forgotten): You may request the deletion of your personal data under certain conditions.
  • Right to portability: You may request the transfer of your personal data in a structured, commonly used, and machine-readable format.
  • Right to restriction of processing: You may request us to limit the use of your personal data.
  • Right to object: You may object to the use of your data for marketing purposes or for other legitimate reasons.

You can exercise these rights by contacting us at: sales@startersystems.com or by mail at: 5 avenue du Vert Galant, 95310 Saint Ouen l'Aumône, France.

We are committed to responding to your request within one month, unless exceptional circumstances require an extended period.

5. Managing Your Data via "My Account"

In the "My Account" section of our site, you can manage your personal data autonomously. Specifically:

  • Export your data: At any time, you can click "Export my data" to automatically download a copy of your personal data in PDF or CSV format. This feature allows you to retrieve all the information you have provided us.
  • Edit your personal information: You can directly edit your personal information (name, email address, shipping address, etc.) via the "My Personal Data" page.
  • Delete your account: If you wish, you can request the deletion of your account at any time via the contact form.
    For any specific request regarding the rectification or deletion of your data, please feel free to contact us via our contact form. We will process your request promptly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against any unauthorized or unlawful processing, as well as against accidental loss, destruction, or damage. All sensitive data, such as payment information, is transmitted via secure connections using the SSL (Secure Socket Layer) protocol.

7. Retention of Personal Data

We retain your personal data as long as necessary for the performance of services or until you exercise your right to erasure. Data may be kept longer if legal obligations (tax or accounting) require it.

8. Cookies and Similar Technologies

We use cookies to enhance your browsing experience and personalize content on our site. During your first visit, we ask for your consent to use these cookies. You can manage your cookie preferences at any time.

In the "My Account" section, you will find a "Cookies" space where you can revoke your consent to cookies or modify your preferences. If you choose to revoke your consent, we will no longer collect cookies for tracking or advertising purposes, although some site features may be limited.

9. Changes to This Data Protection Policy

We reserve the right to modify this data protection policy at any time. In case of significant changes, we will notify you by email or with a notification on our site. Changes will take effect as soon as they are posted.

Ce site web utilise des cookies pour vous garantir la meilleure expérience possible.